RETURN & EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
Refunds and exchanges will be considered depending on the situation. In case you have a problem, please contact us and we’ll try to find a fair solution. The item must be returned undamaged and unused and the shipping costs will be charged to the purchaser. You must return the item or items within 14 days of receiving your purchase in order to receive a refund. The refund will be made within 3 working days from receipt. We do not take any responsibility for damaged or lost cell phones.
To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- There are certain situations where only partial refunds are granted (if applicable).
- Any item which is not in original condition, eg. damaged or missing parts
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.